Terms & Conditions
These terms govern the use of a SpinBob Casino account and apply alongside the specific bonus terms referenced on the bonuses page. By registering an account, a player accepts the conditions summarised below. This page is written for clarity and does not replace the full legal terms available from account support on request.
Eligibility
Registration is restricted to individuals aged 18 or over who are legal residents of the United Kingdom at the time of sign-up. SpinBob Casino reserves the right to request proof of age and residency at any point, and accounts found to belong to ineligible individuals will be closed, with any deposited funds (excluding bonus funds and related winnings) returned to the original payment method.
Only one account per person, household, IP address and payment card is permitted. Duplicate accounts discovered during verification will be closed, and any bonus funds across the duplicate accounts forfeited.
Account Registration and Verification
Accurate personal information must be provided at registration, including full legal name, date of birth, residential address and a valid contact number. SpinBob Casino carries out identity verification (KYC) checks before processing a first withdrawal, which may include:
- Government-issued photo ID (passport or driving licence)
- Proof of address dated within the last three months (utility bill or bank statement)
- Partial card image for card deposits, with the middle digits obscured
- Source-of-funds documentation in cases of high-value deposits or withdrawals
Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays or account suspension until verification is complete.
Deposits and Withdrawals
Deposit and withdrawal limits vary by payment method, detailed in full on the homepage payments table and summarised on the review page. SpinBob Casino does not charge a transaction fee on deposits; any fees charged by a player’s bank or payment provider are outside SpinBob’s control.
Withdrawal requests are processed only to the same payment method used for the corresponding deposit, up to the amount deposited via that method, in line with standard anti-money-laundering practice. Withdrawals exceeding deposited amounts (i.e. winnings) may be split across the original method and a bank transfer where the original method has a lower limit.
Bonus Terms
Full detail on bonus structure, wagering requirements and contribution rates is available on the bonuses page. The following general rules apply to all bonus offers unless stated otherwise in the specific promotion:
- Bonus funds are separate from real-money funds and wagered first unless manually adjusted
- Wagering requirements must be met within the stated expiry window
- A maximum bet limit applies while any bonus is active; exceeding it during a wagering session may void the bonus and associated winnings
- Withdrawal requests made while bonus wagering is incomplete will forfeit the unwagered bonus balance
- SpinBob Casino may refuse or withdraw a bonus offer at its discretion in cases of suspected abuse
Responsible Gambling Tools
Account-level responsible gambling tools, including deposit limits, time-outs and self-exclusion, are described on the about page. Self-exclusion requests are binding for the selected duration and cannot be reversed early, including by contacting support, in line with responsible gambling best practice. Players experiencing difficulty controlling their gambling are directed to GamCare (0808 8020 133) and Gamblers Anonymous UK (0330 094 0322), both listed in the site footer.
Account Suspension and Closure
SpinBob Casino reserves the right to suspend or close an account where:
- Fraudulent activity or identity misrepresentation is suspected
- Terms governing bonus eligibility have been breached
- A player has requested self-exclusion or account closure
- Legal or regulatory obligations require it
Where an account is closed due to a player’s own request or self-exclusion, any real-money balance (excluding unwagered bonus funds) will be returned via the original payment method, subject to standard verification.
Game Rules and RTP
Game rules, paytables and RTP figures are set by the originating software studio and displayed within each game’s information panel. SpinBob Casino does not alter RTP configurations supplied by studios, though some titles are supplied in multiple RTP configurations across different markets, and the specific configuration live on SpinBob Casino may not always be the highest available. Players are encouraged to check individual game information panels for confirmed RTP before extended play.
Disputes
Disputes regarding account balances, bonus eligibility or withdrawal processing should first be raised through live chat or the support email address listed in the site footer. SpinBob Casino aims to resolve disputes within a reasonable timeframe, consistent with standard licensing requirements for operator complaint handling. Where a dispute cannot be resolved directly, players may be entitled to refer the matter to an independent alternative dispute resolution (ADR) body, details of which are available from support on request.
Changes to These Terms
SpinBob Casino may update these terms from time to time to reflect regulatory changes, new game additions or adjustments to promotional structures. Material changes affecting active bonus terms will not be applied retroactively to a bonus already in progress. Continued use of the account after a terms update constitutes acceptance of the revised terms.
Age Restriction Notice
This site and the SpinBob Casino platform are intended strictly for individuals aged 18 and over. Age and identity verification is mandatory before any withdrawal is processed, and SpinBob Casino actively monitors for signs of underage account use.
Intellectual Property
All content on the SpinBob Casino platform, including graphics, game assets supplied by third-party studios, logos and site design, remains the property of SpinBob Casino or its respective licensors. Players are granted a limited, non-transferable licence to access and use the platform for personal, non-commercial gambling purposes only. Reproduction, redistribution or commercial use of any site content without written permission is not permitted.
Liability
SpinBob Casino is not liable for losses arising from a player’s own internet connectivity issues, device malfunction, or incorrect account information provided at registration. Where a verified technical fault within SpinBob’s own systems affects game outcomes, affected rounds will be reviewed and, where appropriate, voided or corrected in line with standard industry practice for resolving disputed outcomes. Players are responsible for ensuring that online gambling is legal in their specific location at the time of play.
Governing Law
These terms are governed by the laws applicable to the licence under which SpinBob Casino operates. Any legal proceedings arising from these terms will be subject to the jurisdiction associated with that licence, without prejudice to any statutory rights a player may hold under UK consumer protection law.
Contact
Questions regarding these terms can be directed to support via live chat or by email at support@spinbob.uk, both accessible from the account dashboard and the site footer.